Workspace

Channels

IMPLEMENTED_LOCAL — initial state; no live providers

Customers reach Enki through channels. Each one connects only after its boundary is proved locally, in this order.

No channel is connected

The ticket core stays provider-neutral: conversations keep working the same way whichever channel delivers them.

Web Chat FirstFirst-party web chat planned on the Eve web channel.Not connectedActivates with the Eve web channel integration.
Email SecondGmail through the official Google connection — planned after Web Chat.Not connectedActivates after Web Chat through the official Google connection.
WhatsApp ThirdWhatsApp Business Cloud through the official adapter — planned after Email.Not connectedActivates after Email through the official WhatsApp adapter.