Ticket #D-0002

Cannot open an Academy course

Visitor 2077Web ChatActive demo sessionWaiting on approvalQueue: CX

Synthetic preview · no live channel

  1. Visitor13:40

    The course page keeps loading forever and never opens on my account.

  2. lookup_customercompleted

    Resolved the synthetic visitor and ticket scope.

  3. search_orderscompleted

    Found one matching synthetic order without contacting a provider.

  4. CX Operator13:44

    I can reproduce the slow load on that course. We are investigating and I will update you here.

  5. check_refund_statuscompleted

    Found the approved refund policy and synthetic order history.

Sending activates with the TKT-03 backend integration.